Refunds detail
Columns will display the following information:
Column | Description |
Status | Current status of your refund. |
Reference | dLocal’s refund id |
Refund external ID | Merchant's refund id. |
Creation date | Creation timestamp. |
Last Updated date | Timestamp of the last status update. |
Local amount | Amount to be refunded, in local currency |
Payment method | Payment method through which the refund will be sent. |
Country | Country where the refund will be processed. |
Status detail
In the first column of this section you will be able to quickly see your payouts status:
Status | Description |
Pending | The refund is pending to be processed. |
Refunded | The refund was successfully sent. The end user has received the correspondant amount of money. |
Rejected | The refund can not be sent. Learn why (link to rejection reasons) |
Cancelled | The refund period has expired and is therefore automatically cancelled. |
Rejection reasons
There are a number of reasons why your refund could be rejected:
Chargeback in place for this transaction: A chargeback has been already issued for this transaction.
Refund period exceeded: If you intend to issue a refund after the refund period has expired your refund will be rejected. Refund period is the period of time in which a user can request a refund after the payment has been approved. This period of time is usually 180 days but it also depends on the payment method.
Insufficient funds: Please change the payment method to continue with this refund request. Amount exceeded: the amount of the refund is higher than the amount of the original payment.
Invalid credentials: Merchant credentials are incorrect (only applies to refunds requested via API).
Missing parameter: There is a missing parameter to make the refund (only applies to refunds requested via API).
Invalid parameter: One of the parameters is failing or a string has been entered in a numeric parameter (only applies to refunds requested via API).
Payment not found: The original transaction cannot be found. Please check the ID.
Amount too low: Transactions cannot be lower than 0.01 in the selected currency.
Order refund Id is duplicated: the Id you input for this refund has already been used.
Refund detail information
By clicking on the reference column items you can access a detailed view of each refund.
In the Refunds detail section, you can find the following information:
Information | Description |
Status | Current status of your refund |
Amount | Amount refunded |
Creation date | Created date timestamp |
Payment method | Payment method through which the refund will be sent |
Status code | The status code of the refund |
Reference | dLocal’s refund id |
Invoice | Refund external Id set by the merchant. |
Last Updated date | Timestamp of the last status update. |
Local currency | Currency used to make the refund. |
Amount refunded | Amount received by the end user. |
Country code | Code of the country where the refund will be processed. |
Description | Optional internal comments when the refund was created. Only merchants see this. |
Confirmation date | Only approved status refunds have this. It is the refund approved date. |
Comments | Additional info by dLocal. |
Reference | Automatically generated unique dLocal’s refund ID. |
Amount paid | Amount of the original payment. |
Transaction type | Type of the original transaction. |